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Read “Leading Change When Business Is Good: An Interview with Samuel J. Palmisano” then think of a time in your professional life when everything seemed to be going very well. Identify one thing during that time that you could have improved from good to great. Identify the values present in your situation. Now how could you have used the five steps to successfully implement the change required to go from good to great? Explain what you would do in each step. In your opinion, are these five steps important? Why or why not? What role does communication play in these five steps? Use and cite a minimum of three scholarly references beyond the texts used in the course to defend your reasoning.