Tony’s Tire and Auto Repair sells new tires at its automotive shops and provides automotive repair services to customers. The management would like to develop a balanced scorecard to assess performance. In a one- to two-page “journal”, provide at least three internal business process measures that Tony’s Tire and Auto Repair can use on its balanced scorecard.
- Be sure to define and explain the balanced scorecard and its value to management.
- Provide at least one scholarly source.